Privacy Policy and Security
At FaithNames (or "Service Provider"), we respect our customers'
right to privacy with regards to the use of their email and our Web
sites. We have adopted an email privacy policy ("Privacy Policy")
that we hope provides the greatest possible privacy to our customers,
assuming they are not using our services to conduct unlawful activities.
Our Privacy Policy makes the following commitments:
WE WILL NOT USE
CUSTOMER INFORMATION FOR ANY PURPOSES OTHER THAN TO PROVIDE GREAT
EMAIL SERVICE. MORE SPECIFICALLY, WE WILL NOT SHARE USER OR CUSTOMER
INFORMATION WITH THIRD PARTIES IN WAYS OTHER THAN DISCLOSED IN THIS
POLICY. ADDITIONALLY, WE WILL NOT EMPLOY TECHNOLOGY TO READ EMAIL
MESSAGES IN ORDER TO TARGET, DISPLAY OR SEND MARKETING ADS BASED ON
THE CONTENT OF THOSE EMAIL MESSAGES.
This Privacy Policy
discloses the types of personal information collected and stored,
and how that information is used to provide the email services and
related sales and services ("Email Services"). Customer
acknowledges and agrees to the collection and use of its personal
information as set forth in this Privacy Policy.
Web Site Information
Cookies
A cookie is a small piece of information that a Web server can store
temporarily with a Web browser. Cookies are useful for having a browser
remember specific information that the Web server can later retrieve.
When users visit
FaithNames owned Web sites, a cookie is set on their browser for the
purpose of gathering statistical data about how the FaithNames sites
are being used. The use of cookies improves the quality of the Web
sites, however, if Users prefer, they may configure their browser
not to accept cookies. Web browsers that do not accept cookies will
still be able to access some of the FaithNames sites. Cookies are
tied to the Users' personal information only when a purchase is made,
a demo is requested, or a contact form is filled out.
Customer Email
Account Information
When people sign up and pay for Email Services ("Customers"),
some personal information is collected, including but not limited
to name, phone number, billing address, payment information and password.
A secret question and answer may also be asked in order to verify
the identity of Customers, if their account password is lost.
Information Safeguards
WE WILL NOT USE CUSTOMER INFORMATION FOR ANY PURPOSES OTHER THAN TO
PROVIDE GREAT EMAIL SERVICE. MORE SPECIFICALLY, WE WILL NOT SHARE
CUSTOMER INFORMATION WITH THIRD PARTIES IN WAYS OTHER THAN DISCLOSED
IN THIS POLICY. ADDITIONALLY, WE WILL NOT EMPLOY TECHNOLOGY TO READ
EMAIL MESSAGES IN ORDER TO TARGET, DISPLAY OR SEND MARKETING ADS BASED
ON THE CONTENT OF THOSE EMAIL MESSAGES.
Support Information
When Customers fill out an online form to make a request for customer
support, FaithNames collects some personal information, including
but not limited to name, company name, phone number, email address,
domain name and description of the inquiry. This information is used
to open a trouble ticket so that FaithNames can remedy the issue as
quickly as possible.
Cookies
When Customers use FaithNames Webmail services, a cookie is set on
their browser for security authentication purposes. Customers' sensitive
information is NOT stored within these cookies, unless Customers specifically
select "Remember my info" check box on the Webmail log in
page located at mail.faithnames.net. If Customers prefer, they may
configure their browser not to accept cookies. When browsers are configured
not to accept cookies, Email Services will still be available via
POP3 and IMAP4 standard protocols, however, for security reasons the
Webmail applications will not be available.
Email content
The contents of Customers email accounts are stored on servers in
order to provide the Email Services. This information is stored on
secure servers, which process the information in order to provide
Customers with authenticated access to their mailbox, receive and
transmit email messages, and prevent unsolicited bulk mail ("Spam").
Email contents are backed up to separate storage systems daily for
the purpose of recovery from errors or system failure. Copies of email
messages may remain on the backup storage systems for approximately
two (2) weeks, even after Customers delete the emails from their mailbox
or after termination of Email Services. Mailbox contents are not accessed
unless Customers specifically request them to do so (e.g., when Customers
report difficulties using their account), or if required to do so
by law, or if FaithNames in good faith, believes such action is necessary
to protect, maintain and defend the rights and property of FaithNames,
its Customers or the public.
Agents
We use an outside credit card processing company to bill Customers
for Email Services. These companies do not retain, share, store or
use personally identifiable information for any other purposes. These
third parties are prohibited from using Customers personally identifiable
information for any other purpose.
Security
FaithNames has put in place physical, electronic and managerial procedures
to safeguard the information that is collected. Various security technologies
have been implemented to ensure that external parties cannot access
or modify Customers personal information on the FaithNames Network.
Specifically, Secure Sockets Layer (SSL) encryption is used on specific
Web pages to safeguard online purchase transactions. SSL technology
is the industry standard protocol for secure, Web-based communications.
SSL is used by e-commerce Web sites on the Internet to enable secure
transactions between customers and suppliers. A limited number of
employees are authorized to access Customers' information when the
need to do so arises, and those employees undergo thorough background
checks and are trained on the importance of maintaining Customers'
privacy.
Children's Privacy
FaithNames is committed to protecting the privacy needs of children,
and we encourage parents and guardians to take an active role in their
children's online activities and interests. FaithNames does not knowingly
collect information from children under the age of 13 and does not
target its Web sites or Email Services to children under the age of
13.
Release of Personal
Information in Extraordinary Circumstances
Except as provided for in this Privacy Policy, FaithNames will never
share Customers personal information with third parties without Customers
express permission unless extraordinary circumstances apply. With
respect to the release of personal information, extraordinary circumstances
may exist when the disclosure of such information is legally required
or requested by a governmental entity, or when FaithNames, acting
in good faith, believes that the disclosure of such information is
necessary to conform to legal requirements or comply with legal process,
protect the rights of FaithNames, prevent a crime or protect national
security, or protect the personal safety of its Customers or the public.
Privacy Policy
Changes
If we decide to change our Privacy Policy, we will post those changes
to this Privacy Policy, on our Web site, and other places we deem
appropriate so that you are aware of what information we collect,
how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this Privacy Policy at any time, so
please review it frequently.
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